Privacy Policy

1. Introduction

Welcome to digitalKrafter ("we," "our," "us"). We provide bespoke digital technology services, including custom web application development, responsive website engineering, mobile app development, WhatsApp Business automation, and cloud infrastructure support.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website (digitalkrafter.com), contact our team, engage our services, or communicate with us through electronic channels, including WhatsApp and email.

By accessing our website or utilizing our services, you acknowledge that you have read, understood, and agreed to the practices outlined in this Privacy Policy.

2. Information We Collect

We collect information in the following categories to provide and improve our services:

A. Information You Voluntarily Provide

• Contact Information: Full name, corporate email address, telephone number, WhatsApp phone number, and company or organization name.
• Project Inquiries & Specifications: Project scopes, feature requirements, target deadlines, estimated budgets, and technical requirements submitted through our contact forms or consultation calls.
• Billing & Invoicing Details: Company registration information, billing addresses, GST/tax identification numbers, and transactional records (we do not directly store credit card or banking credentials on our web servers).

B. Automatically Collected Technical Data

• Device & Browser Information: Browser type, operating system version, device category, screen resolution, and preferred language.
• Network & Usage Information: IP address, referring website, pages visited on our site, duration of visits, and clickstream data collected through standard server logs.

3. How We Use Information

We use the data we collect solely for legitimate commercial and technical purposes, including:

• Delivering, designing, developing, and deploying requested software, websites, and automation solutions.
• Responding promptly to inquiries, providing detailed project proposals, quotations, and technical feasibility estimates.
• Executing contracts, processing invoices, issuing receipts, and maintaining project accounting records.
• Providing continuous maintenance, bug fixing, technical support, and uptime monitoring for deployed applications.
• Protecting our digital assets against spam, fraud, cyberattacks, and unauthorized access.
• Complying with applicable legal, statutory, and regulatory obligations in India and relevant international jurisdictions.

4. WhatsApp Business & Direct Communication

As a technology provider specializing in WhatsApp Business Automation, we provide direct communication links via the official WhatsApp platform:

• Opt-In Communication: You initiate contact with us by clicking our WhatsApp chat triggers or submitting your WhatsApp number for consultation.
• Purpose of WhatsApp Chat: We use WhatsApp strictly for project scoping, technical consultations, status updates, and customer support.
• No Unsolicited Marketing / Spam: We never broadcast unsolicited promotional spam. You may opt out of any messaging thread at any time simply by replying "STOP" or notifying us.
• Meta Platforms Compliance: All communications comply with WhatsApp Business terms and Meta platform data policies.

5. Client Confidentiality & Source Code Ownership

We recognize that our clients entrust us with proprietary business ideas, database schemas, trade secrets, and API credentials:

• Strict Non-Disclosure: We enforce rigorous confidentiality standards. We are happy to execute mutual Non-Disclosure Agreements (NDAs) prior to receiving sensitive project requirements.
• Code Confidentiality: All custom source code, business logic, client assets, and proprietary algorithms crafted for a specific client remain strictly confidential and will never be shared with or sold to third parties.
• Access Controls: Client server credentials, API tokens, and database access are stored in encrypted credential vaults with principle-of-least-privilege access restricted to authorized engineers.

6. Third-Party Service Providers

We may engage trusted third-party infrastructure providers to support our operations under strict confidentiality terms:

• Web & DNS Hosting: Secure cloud infrastructure and static delivery networks (e.g., GitHub Pages, Cloudflare, AWS, GoDaddy).
• Contact Form Processing: Encrypted form endpoints (e.g., Web3Forms) that transmit inquiry details directly to our secured corporate inbox without publicly exposing access keys.
• Communication Platforms: Official WhatsApp Business API (Meta) and Google Workspace for encrypted email transmission.

These processors are authorized to use your personal information only as necessary to provide these services to us and are contractually required to maintain data confidentiality.

7. Data Security & Encryption

We implement robust technical and organizational security measures to protect your information against unauthorized access, loss, alteration, or misuse:

• All web traffic across digitalkrafter.com is encrypted using modern SSL/TLS (HTTPS) protocols with 256-bit encryption.
• Strict firewall, DDoS mitigation, and intrusion prevention configurations across all web endpoints.
• Regular security audits, software dependency patching, and vulnerability reviews of all web components.

8. Cookies & Tracking Technologies

Our website utilizes minimal, essential cookies and browser storage:

• Essential Storage: Used to maintain responsive navigation preferences, UI states, and form submission verification.
• No Intrusive Ad Tracking: We do not employ third-party advertising tracking pixels, cross-site behavior brokers, or invasive tracking scripts.
• Browser Controls: You can configure your browser to decline cookies. All primary informational features of our website remain functional without cookies enabled.

9. Data Retention & Deletion

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including satisfying ongoing project maintenance, legal, accounting, and reporting obligations.

Upon conclusion of our contractual relationship or upon verified request, we securely delete or anonymize your personal records and remove temporary development credentials from our local systems, except where statutory retention laws require otherwise.

10. Your Rights & Choices

Depending on your jurisdiction (including India's Digital Personal Data Protection Act, the EU General Data Protection Regulation, and similar global privacy frameworks), you possess the following rights:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of incomplete, inaccurate, or outdated records.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data when no longer needed for contractual or statutory duties.
• Right to Object / Restrict: Object to specific data processing activities or withdraw consent for direct communication.

To exercise any of these rights, please email our Data Privacy Officer at digitalkrafter@gmail.com. We will respond within 30 business days.

11. Contact Us & Grievance Redressal

If you have any questions, concerns, or grievances regarding this Privacy Policy or our data handling practices, please reach out to us directly:

We periodically review and update this Privacy Policy to reflect technical, legal, and operational changes. The latest version will always be posted on this page with an updated revision date.