Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you or your organization ("Client," "you") and digitalKrafter ("we," "our," "us"), headquartered in Hyderabad, Telangana, India.

By engaging our services, commissioning a project, accepting a formal quotation or Statement of Work (SOW), paying an invoice, or accessing digitalkrafter.com, you explicitly accept and agree to comply with these Terms.

2. Services Offered

digitalKrafter provides professional software engineering, web design, and digital technology services, including:

• Bespoke Website Development: Responsive, modern, SEO-optimized business websites built with clean HTML5, CSS3, and JavaScript.
• Custom Web Applications & SaaS: Full-stack applications, client portals, internal ERPs, dashboards, and database-backed platforms.
• Mobile Application Development: Cross-platform and native mobile apps for iOS and Android.
• WhatsApp Business Automation: Official WhatsApp Business API integrations, AI conversational bots, CRM synchronization, and automated lead notification pipelines.
• WordPress & Headless CMS Solutions: Custom theme development, secure CMS architectures, and headless frontend setups.
• Continuous Maintenance & Support: Proactive security patches, performance tuning, uptime monitoring, and SLA-backed bug resolution.

3. Proposals, Scope of Work & Change Requests

Prior to initiating any project, digitalKrafter issues a written Proposal or Statement of Work (SOW) detailing the technical deliverables, milestone timetable, and agreed investment.

• Scope Definition: The project scope is strictly governed by the items itemized in the approved SOW.
• Change Requests: Any additions, structural redesigns, or feature enhancements requested outside the agreed SOW will be evaluated as a Change Order and quoted separately with corresponding adjustments to the delivery timeline.
• Estimates: Preliminary informal quotes are non-binding; formal pricing is established once technical specifications are finalized.

4. Invoicing, Payments & Taxes

We work on transparent, milestone-driven payment structures:

• Commencement Deposit: An initial advance deposit (typically 30% to 50% depending on project scale) is required prior to project kickoff, architecture planning, and environment provisioning.
• Milestone Invoices: Intermediate payments are billed upon completion of clearly defined milestones (e.g., UI/UX sign-off, core backend integration, beta deployment).
• Final Balance: The remaining balance is due upon project completion, acceptance testing, and prior to final source code handoff or production server transfer.
• Currency & Taxes: Quotes are issued in INR (Indian Rupees) for domestic clients or USD/EUR for international clients. Invoices include statutory taxes (e.g., GST) where applicable.
• Late Payments: Invoices are payable within 7 business days of issuance. Unpaid balances exceeding 14 days may result in temporary suspension of development or staging environment access.

5. Intellectual Property & Source Code Ownership

We believe clients should completely own what they pay for:

• Full Transfer Upon Final Payment: Upon receipt of 100% of the agreed project fees, all intellectual property rights, copyrights, and ownership of the custom-written source code, visual designs, and database configurations transfer entirely to the Client.
• Third-Party & Open-Source Components: Certain software components, libraries, and frameworks (e.g., MIT/Apache/GPL open-source libraries) remain subject to their respective open-source licensing terms.
• Pre-Existing Agency Frameworks: digitalKrafter retains ownership of its internal boilerplate code, developer utilities, and reusable modules, granting the Client a perpetual, royalty-free, worldwide license to use them as embedded in the deliverable.
• Portfolio Rights: Unless explicitly restricted by a signed Non-Disclosure Agreement (NDA), digitalKrafter reserves the professional right to display the completed work, project screenshots, and a summary case study in our portfolio and marketing materials.

6. Client Obligations & Materials

Timely project completion depends on active collaboration. The Client agrees to:

• Provide required brand assets, copywriting, high-resolution imagery, and product data in a timely manner.
• Supply necessary third-party API credentials, domain DNS access, hosting credentials, or server access needed for deployment.
• Designate a primary decision-maker to review deliverables and provide prompt feedback (within 5 business days of milestone submissions).
• Guarantee that all content, trademarks, logos, and materials provided to digitalKrafter do not infringe upon any third-party intellectual property or copyright laws.

7. Warranties & Post-Launch Support

We take pride in building rock-solid, production-ready software:

• 30-Day Launch Bug Warranty: We provide a complimentary 30-day post-launch warranty covering any reproducible functional defects, layout glitches, or code errors directly related to the agreed SOW.
• Exclusions: The warranty does not cover defects caused by subsequent client modifications, third-party plugin updates, changes to third-party APIs (e.g., Meta/WhatsApp API policy changes), server infrastructure failures, or external security breaches.
• Extended Maintenance: Beyond the warranty window, ongoing security updates, version upgrades, and feature expansions are available under our Monthly Maintenance & Retainer Agreements.

8. Confidentiality & Non-Disclosure

Both parties agree to treat all business plans, customer lists, technical specifications, financial data, and unpublished project details received during the engagement as strictly Confidential Information.

Neither party shall disclose Confidential Information to any third party without prior written consent, except to employees, contractors, or legal advisors who need to know and are bound by equivalent confidentiality covenants.

9. Third-Party Services & Infrastructure

Projects frequently interface with third-party vendors (e.g., GoDaddy, Cloudflare, AWS, Web3Forms, Meta WhatsApp Cloud API, payment gateways like Stripe or Razorpay):

• Direct account fees, hosting bills, domain renewals, and API consumption fees charged by third-party providers are the sole responsibility of the Client.
• While digitalKrafter designs robust architectures, we cannot be held responsible for unexpected downtime, rate-limiting, or policy changes initiated by external third-party platforms.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

• In no event shall digitalKrafter, its founders, engineers, or contractors be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data loss, business interruption, or commercial losses arising out of the project.
• Our total aggregate liability under any legal theory (whether in contract, tort, negligence, or otherwise) shall not exceed the total amount actually paid by the Client to digitalKrafter for the specific project or milestone giving rise to the claim.

11. Suspension & Termination

• Termination for Convenience: Either party may terminate a project with 14 business days written notice.
• Compensation Upon Termination: In the event of early termination, the Client shall pay digitalKrafter for all hours worked and milestones completed up to the date of termination. Advance deposits are non-refundable to cover initial project allocation and engineering discovery.
• Termination for Cause: Either party may immediately terminate the agreement if the other party breaches a material term (such as non-payment or breach of confidentiality) and fails to cure such breach within 10 business days of written notice.

12. Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of India.

The parties agree that any legal suit, action, or proceeding arising out of or related to these Terms shall be instituted exclusively in the competent courts located in Hyderabad, Telangana, India. Both parties commit to first pursuing good-faith informal mediation prior to initiating formal litigation.

13. Contact & Formal Notices

For inquiries, formal notices, or questions regarding these Terms of Service, please reach out via our official communication channels: